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Peacock Bros.
Support
Customer & Sales Support
With a dedicated team of expert Account Managers and Customer Service Representatives in each state.
We can help answer questions, solve problems and help you find the right solution for your business. Chat with one of our dedicated customer service representatives on 1300 723 282 or complete the form to submit your enquiry.
Customer ServiceChat with one of our dedicated customer service representatives on 1300 723 282 or complete the form to submit your enquiry. |
Accounts DepartmentsFor all accounts related queries, please contact our friendly team: For all accounts related queries, please contact our friendly team: accountsr@peacocks.com.au for a credit account, download and complete the form online and send to: reception@peacocks.com.au |
Maintenance Support and Repairs
The Peacocks Total Care Service Centres are staffed by qualified and fully-trained product technicians and software engineers.
Our team can provide premium technical support, manufacturer warranty services, preventative maintenance repairs and emergency repairs. We are authorised service providers for Zebra, Honeywell, Datalogic, Toshiba, Ergotron, TSC and Image Technology. Our service centres are open Monday to Friday from 8.45am – 4.45pm. For all technical and service related enquiries, please call one of our service centres.
| Australia: | 1300 723 282 |
| New Zealand: | +64 (0) 9 273 4455 |
Alternatively you can email your enquiry and one of our specialists will get in touch with you.
| Australia: | melservice@peacocks.com.au |
| New Zealand: | support@peacocks.co.nz |
| Software support: | softwaresupport@peacocks.com.au |
| Spare parts: | parts@peacocks.com.au |
Return Material Authorisation (RMA) Procedure
If you have been advised by one of our skilled team members to return materials or equipment to be repaired or replaced under warranty, then please Download the Return Material Authorisation Form or call our service department on 1300 556 433 for more details.
Please include a copy of the RMA form along with the returned unit and clearly mark a return name and address. Please note, we are unable to receive faulty units without this form and your unit may need to be returned to sender.
Customers may visit our service centres and deliver faulty units or can ship faulty equipment to our service centres at their cost. To reduce potential damage of products you are sending;
- Please pack your return items with support materials.
- Please ensure that all accessories that do not require additional tools are removed from the product(s) prior to shipment. This includes but is not limited to: batteries, antennae, protective cases/pockets, stylus pens, SIM cards or other memory cards, manuals, and original packaging.
- Peacocks Bros. Pty Ltd is unable to take responsibility for additional items sent with products nor their safe return to the Customer.
Please send the returning units and RMA form to your nearest Peacock Bros. Service Centre:
| Melbourne |
Attention: Service Department 9 Kingston Town Close, Oakleigh Victoria, Australia, 3166 Ph: (03) 9567 1900 |
| Sydney |
Attention: Service Department Unit 3, 170 Power Street, Glendenning, NSW, 2761 (02) 8603 4800 |
| Brisbane |
Attention: Service Department 22A1, Building 22, Garden City Office Park 2404 Logan Road, Eight Mile Plains QLD 4113 (07) 3875 9900 |
| Perth |
Attention: Service Department Unit 8, 28 Belmont Avenue, Rivervale,WA 6103 (08) 9475 3700 |
| Adelaide |
Attention: Service Department Unit 1/3 Clementina Drive, Port Adelaide SA 5015 (08) 8468 8800 |
| New Zealand |
Attention: Service Department Ph: +64 9 273 4455 |
Onsite Service Call
Complete the form below if you would like to log an onsite service call and one of our friendly staff members will be in touch.
**Note** onsite labour charges apply and parts are charged separately. All repairs and parts will be quoted prior to the repair.
Printer Service Plans
For peace of mind and terrific cost savings, ask about our Printer Service Plans that can include onsite care of your equipment using only manufacturer-approved parts.
